Last update: May 1st, 2023
Angelcare Holding Inc. and its affiliates, successors and assigns (collectively, “Angelcare”, “we”, “us”, “our”), acting as data controllers, are committed to protecting your privacy and safeguarding your Personal Data. The purpose of this Privacy Policy (the “Policy”) is to provide you with information about our privacy practices, including how we collect, use, and disclose your Personal Data.
This Policy applies when you visit or use any of our websites, including www.angerlcaregroup.com, and any other website managed, operated and/or administered by or on behalf of Angelcare (our “Site”). This Policy also applies to any other product, service or application we offer, and which refers or links to this Policy, including:
Please review this Policy carefully. By submitting your Personal Data to us, by registering for or using any of the services we offer, by using our Site, or by voluntarily interacting with us, you consent to our collecting, using and disclosing your Personal Information as set out in this Policy, as revised from time to time.
Click on the links below to find the information you’re looking for more quickly:
Throughout this Policy, “Personal Data ” means any information about an individual that directly or indirectly allows that individual to be identified, such as name, phone number, postal and email address, payment details, online tracking identifiers such as IP addresses, or any other information that, when used in combination with other available information, allows a person to be identified, such as a person’s age, occupation, and place of work.
Personal Data does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
Angelcare collects, uses and discloses Personal Data that you provide to us with your consent.
We collect, use and disclose your Personal Data with your consent, or as permitted or required by law. How we obtain your consent and its form (i.e., whether express or implied) depends on the circumstances and well as the sensitivity of the information collected. When information is considered sensitive in nature, express consent is typically required before it can be collected. Otherwise, for other types of information, consent is usually implied. If you choose to provide us with your Personal Data, we will assume that you consent to its collection, use and disclosure as set out in this Policy.
Your consent is valid only for the purposes for which it was requested. Otherwise, if we want to use your Personal Data for a purpose other than the one identified at the time of collection, we will seek your consent prior to such new use.
You may withdraw your consent to our collection, use or disclosure of your Personal Data at any time by contacting us using the information in the “Contact Us” section below. Before we can process your request, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.
If you provide us with the Personal Data of another individual, you are responsible for obtaining the consent of that individual to enable us to collect, use and disclose their information.
The information we may collect about you varies depending on the nature of our relationship with you and which of our products and services you use.
Generally, the Personal Data we collect falls into the following categories, not all of which may apply to you:
Please note that we do not collect payment card information. If you make an online payment using a payment card, such as a credit card or debit card, you are connected directly to our online payment processing service provider and your payment card information is collected and processed by that service provider.
We encourage parents and guardians to supervise their children’s use of the Internet, including our Site.
We do not knowingly collect Personal Data from individuals under the threshold age for consent under privacy laws applicable in their jurisdiction. Children under the age the threshold age should not use this Site or provide us with any Personal Data without the consent and supervision of their authorized guardian.
If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take steps to remove that information from our servers.
We use your Personal Data to provide and improve our services to you. We also use it to meet our legal obligations.
We may use your Personal Data and other information you provide to us for the purposes outlined below, for other purposes for which we have obtained your consent, or as may be permitted or required by applicable law.
For residents of European Economic Area (“EEA ”) Members states, the applicable legal basis under the European Union’s General Data Protection Regulation (“GDPR ”) is provided in brackets for each of the purposes listed below.
If we ask you to provide Personal Data for purposes which are not listed above, we will make this clear at the relevant time and we will ask your consent.
We may share your Personal Data within the Angelcare Group so that we can notify you about products, services, rewards and special offers you might enjoy. We may also share your Personal Data with third parties for the purposes described in this Policy, to meet a legal obligation, or to enforce our rights. We do not sell your Personal Data to third parties.
We may use service providers to perform services on our behalf. For example, we may hire an individual or organization to perform work on our behalf. We only provide these service providers with the Personal Data necessary to perform the services.
We prohibit them from using Personal Data for any purpose other than to perform the services for which they have been retained. These service providers are not permitted to share this Personal Data with others. When we disclose Personal Data to third parties, we protect such data by entering into contractual agreements and, to the extent applicable, written undertakings with them, requiring them to adopt reasonable privacy and security procedures and measures and to otherwise comply with all applicable privacy laws.
We may also disclose your information when we believe such disclosure is permitted, necessary or appropriate:
Except when legally permitted, if we otherwise intend to disclose your Personal Data to a third party, we will identify that third party and the purpose for the disclosure and obtain your consent before disclosing the information.
We will only send you marketing communications if you give us your express consent to do so, or if another reason allows us to do so by law, such as if you purchased a product or service from us or enquired about our products and services.
You can always request to stop receiving marketing communications from us. You can do so by clicking the “unsubscribe” link in each marketing email, by editing your account settings on the Site, or by emailing our Privacy Officer at privacy@angelcaregroup.com or by contacting us using the details provided in the Contact Us section below.
Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.
We will use, disclose or retain your Personal Information only for as long as necessary to fulfill the purposes for which that Personal Information was collected or as permitted or required by law.
We currently process and store Personal Data in North America, Europe and the UK where ANGELCARE has establishments, and in other countries where we use third party service providers. It is therefore possible that we transfer Personal Data to countries other than your country/province/state of residence, where privacy rules may be different.
If your Personal Data is processed outside of your country/province/state of residence, it is subject to the laws of the country/province/state in which it is located and may be disclosed to the governments, courts, law enforcement agencies or regulatory bodies of that other country or disclosed in accordance with the laws of such country. However, our practices regarding your Personal Data will at all times be governed by this Policy and applicable privacy laws and, if applicable, we will comply with the GDPR requirements providing adequate protection for the transfer of Personal Data from the EU/EEA to third country, such as standard contractual clauses.
We have implemented physical, organizational, contractual and technological security measures in order to protect your Personal Data from loss, theft, unauthorized access, disclosure, copying, use or modification. For example, we have taken steps to ensure that access to Personal Data within Angelcare is granted only to those with a business ‘need-to-know’ or whose duties reasonably require such information. We also follow generally accepted standards and implement appropriate levels of security to protect the Personal Data submitted to us, both during transmission and once we receive it. Lastly, all third parties that obtain Personal Data from us are contractually required to protect that information in a manner consistent with this Policy and/or as required by applicable law.
Despite the measure outlined above, no method of transmission or storage is 100% secure or error-free, so we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
Your rights regarding your Personal Data may vary depending on where you live. To learn more about your rights, click here .
Accuracy. We assume that the information you provide us with is accurate and up-to-date and we will not routinely update your Personal Data unless such a process is necessary. Therefore, if any of your Personal Data changes over the course of your business relationship with us, we expect you to notify us of such changes so that your customer record can be updated.
Access and Rectification . Upon written request and subject to proof of identity, you can request access to and a copy of the Personal Data we collected about you. You can also ask that we correct, update, or limit the processing of your Personal Data where applicable and as authorized or required by law. We will process such requests to the extent that they are reasonable.
Right to Withdraw Consent . In some circumstances and subject to proof of identity and any applicable legal or contractual restrictions, you may have the right to withdraw your consent to the further use or disclosure of the Personal Data we collected about you. In some cases, withdrawal of your consent may mean that we will no longer be able to maintain our business relationship with you.
Requesting Other Information. You may also have the right to request information about:
Right to Lodge a Complaint. You also always have the right to lodge a complaint with the relevant data protection authority in the jurisdiction where you reside.
Additional Rights for Individuals in the EU/EEA. If you are a resident of a country of the EU/EEA, under the GDPR, you may be entitled to additional rights, including:
If you want to learn more about your rights under the GDPR, you can visit the European Commission's page on Data Protection at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
To exercise your rights, or if you have any comments, questions or complaints about the way we handle Personal Data, please send a written request to our Privacy Officer at the following contact information:
ATT.: Privacy Officer, Corporate
Le Holding Angelcare Inc.
250-2000, avenue McGill College
Montréal (Québec) H3A 3H3
ATT: Privacy Officer, EU
Angelcare Germany GmbH
Aircom Parc D1&D2
Halskestraße 22-24
D-40880 Ratingen, Deutschland
Once your request has been received, and subject to proof of your identity, we will provide you with a written response within 30 days from the date of receipt of your request, unless we are legally entitled to extend this period, in which case we would notify of such extension within the 30-day period. In some specific cases and in compliance with applicable privacy laws, we may refuse to provide you with the Personal Data requested or we may redact (black out) certain information from the records that we provide you with.
Your failure to provide certain Personal Data to Angelcare may justify Angelcare’s refusal to process any order for the purchase of products or services sold through the Site or to make available certain features of the Site.
We may provide links to third-party websites for your convenience and information. We may also make opportunities available to you to purchase, subscribe to, or use other products or services from third parties with different privacy practices. Those other websites, products, or services are governed by the privacy statements and policies of the respective third party.
This Privacy Policy does not extend to any websites, products, or services provided by third parties. We are not responsible for the privacy practices of third parties, and we encourage you to review all third-party privacy statements prior to using third-party websites, products, or services.
This privacy policy is current as of the “updated” date which appears at the top of this page. We may modify this privacy policy from time to time. When changes are made to this privacy policy, they will become immediately effective when published in a revised privacy policy posted on our website unless otherwise noted. We may also communicate the changes through our services or by other means. By submitting your Personal Information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us after we publish or communicate a notice about the changes to this privacy policy, you consent to our collecting, using, and disclosing of your Personal Information as set out in the revised privacy policy.
If you have questions or complaints regarding this Policy or our privacy practices, please contact our Privacy Officer via email or mail:
ATT.: Privacy Officer, Corporate
Le Holding Angelcare Inc.
250-2000, avenue McGill College
Montréal (Québec) H3A 3H3
ATT: Privacy Officer, EU
Angelcare Germany GmbH
Aircom Parc D1&D2
Halskestraße 22-24
D-40880 Ratingen, Deutschland
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